Support
Knowledge Articles, How-To Guides, and Troubleshooting Resources
About Listen360 and NPS
Feedback Management
- How to Remove a Survey in Listen360
- How to Handle Feedback without Comments
- How do I send a follow-up feedback request after satisfying a detractor issue?
- How to Remove a Review from the Listen360 Public Reviews Page and Website Widget Reviews Feeds
- How often are my customers asked for feedback?
- How do I change how often my customers are asked for feedback?
User Management
- How to Change a User's Role
- How to Revoke a User's Access
- How to Create a New User or Grant Additional Access to an Existing User (Video Tutorial)
- How to Manage Your Email Summary and SMS Alert Subscriptions
- How to Update User information for Multiple Users Simultaneously
- How to Invite Users and Send Welcome Emails
Dashboard Management
- How to Update or Add Multiple Locations
- How to Disable a Dashboard
- How to Export a List of All Locations
- How to Create a Reporting Dashboard (Division)
- How to Move a Location within the Hierarchy
- How do I create new locations in Listen360?
Customer Management
- How to Disable a Customer
- SMS Surveys: Opting Out and Opting In
- How to Manually Create a Job
- How to Export Customer Data from Listen360
- How to Manually Create a Customer
- Sharing Your Customer Feedback Publicly
Reviews Management
Technician Management
Reports
Reputation Pro
Facebook Integration
Website Publishing
Incentives
- How do I add funds to my account?
- How does auto-recharge work?
- How to attach an incentive/coupon
- How to create an incentive/coupon
- How do I change the terms of a coupon?
- How to set up Dining Dough
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Developers
- TLS Upgrade FAQ
- FTPS Requirement
- Help! I'm having trouble with FTP!
- Listen360 Email IP Address for Whitelisting
- How can I direct customer feedback to a customized URL on my own web site?
- Example of Listen360 API call using PHP