On the Customers at Risk and Customer Follow-up reports, there is a button labeled Send Message. This article explains the behavior of this feature.
At the franchise level:
After checking the box next to the franchise name, a message template will pop up. Fill out the form fields and click "Send message" to send an in-app message to all Listen360 users at that franchise.
At the reporting dashboard level:
At this level, boxes can be checked next to multiple franchises. The message will be delivered to every user at each franchise.
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com