Help! I'm having trouble with FTP!

If you are having trouble connecting to the Listen360 file server (files.listen360.com), please start by double-checking your configuration. The requirements for connecting to the file server are listed below.

Connection Settings

• Host: files.listen360.com
• Port: 21
• Protocol: FTP-SSL (or FTP with FileZilla)
• Encryption: Explicit FTP over TLS/SSL
• Mode: Passive (PASV)
• Credentials: must be encrypted, cannot be plaintext 
• TLS: v1.2 minimum
• Firewall: none
• Max connections per IP address: 50

Firewall Settings

If you're behind a firewall you'll need to whitelist inbound and outbound connections from our server on the following ports:
Ports: 6790-6890

If you have confirmed that your configuration is correct but still cannot connect, please follow the steps below: 

• Ensure the failure was not a temporary glitch by trying again a little later.
• Try switching to a different FTP client and see if you can connect with one other than what you normally use
• Try connecting from a different IP/Firewall location than you normally do (i.e. try connecting from home if possible).
• Make sure you are using SSL when connecting as we require this for security reasons.
• For automated connections it is best to connect during off-peak times between 2-6 AM E

Note: The whitelisting of IP's is not required

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com