If you are having trouble connecting to the Listen360 file server (files.listen360.com), please start by double-checking your configuration. The requirements for connecting to the file server are listed below.
Connection Settings
- Host: files.listen360.com
- Port: 21
- Protocol: FTP-SSL
- Encryption: Explicit FTP over TLS/SSL
- Mode: Passive (PASV)
- Credentials: encrypted, not plaintext
- TLS: v1.2
- Firewall: none
Firewall Settings
If you're behind a firewall, you'll need to whitelist inbound and outbound connections from our server on the following ports:
Ports: 50000-50500
If you have confirmed that your configuration is correct but still cannot connect, please follow the steps below:
- Ensure the failure wasn't a temporary glitch by trying again later.
- Try switching to a different FTP client and see if you can connect with one other than what you normally use.
- Try connecting from a different IP/Firewall location than the one you normally use (i.e., try connecting from home if possible).
- Ensure you're using SSL when connecting, as we require this for security reasons.
- For automated connections, it is best to connect during off-peak times between 2-6 AM E
Note: The whitelisting of IP's is not required
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com