The Surveys section is where you review customer feedback, respond to survey responses, and analyze satisfaction data. Most day-to-day work in the platform happens here. You can also filter survey data to find insights about customer satisfaction.

Use the articles below to learn how to perform specific tasks in the Surveys section.

Surveys Articles

• Survey Inbox Overview
  Understand how the Inbox displays survey responses and how to navigate the survey feed.
• Preview and Review Survey Responses
  Learn how to open a survey, view response details, and review customer feedback.
• Follow Up on Customer Feedback
  Respond to survey responses using email, text, or public replies.
• Use Filters to Find Survey Responses
  Filter survey results by status, customer attributes, custom fields, and date ranges.
• Survey Status Types Explained
  Understand the different survey statuses, including Completed, At Risk, No Response, In Progress, and Scheduled.
• Add Notes to a Survey
  Leave internal notes on survey responses so your team can track follow-up activity.
• Resend a Survey to a Customer
  Send a survey again after resolving an issue or when updated feedback is needed.
• Resolve Customer Feedback
  Mark a survey response as resolved after you have addressed the customer’s feedback.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.