Survey statuses help organize survey responses and show each survey's progress.

Use status filters in the Inbox to focus on specific responses.

Completed

Completed surveys are responses that customers have fully submitted.

These responses include survey ratings and any comments the customer provided.

At Risk

At Risk surveys indicate a customer who may require follow-up.

A survey may be marked at risk when:

• A customer submits a low rating.
• Satisfaction has declined compared to previous feedback.

No Response

No Response surveys were sent to customers, but were not completed.

These records help track survey delivery and response rates.

In Progress

In Progress surveys are currently being completed by a customer, but have not yet been submitted.

Scheduled

Scheduled surveys have been created in the system, but have not been sent yet.

This status often appears when integration logic or rules intentionally delay survey delivery.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.