The Inbox displays individual survey responses and allows you to review and manage customer feedback.
Use the Inbox to read responses, identify customers who need follow-up, and take action directly from the survey record.
Access the Survey Inbox
- Navigate to Surveys in the main navigation menu.
- Select the Inbox tab.
The Inbox displays survey responses as cards in a list.
Survey Card Information
Each survey card displays key details about the response, including:
- Customer rating
- Customer comments
- Additional questions
- Customer contact information
- Project or job metadata
- Survey status
Select a survey card to open the full survey details.
Survey Filters
Use the menus at the top of the Inbox to filter survey responses. Filters include the following and more:
- Comments status
- Sort order
- Date range
- Survey template used
- Loyalty category
These filters help you focus on the responses that need your attention.
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.