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Daker Draney

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Latest activity by Daker Draney
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    Daker Draney created an article,

    How to Handle Feedback without Comments

    Asking your customers for feedback can help you learn valuable information about how to grow your business. But what do you do when a customer completes a survey without providing any comments? It ...

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    Daker Draney created an article,

    How to Clear Listen360 Cookies and Site Data

    You may encounter a situation where your browser is holding onto bad site data which prevents you from logging in to the Listen360 application or performing other actions. If the application is onl...

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    Daker Draney created an article,

    TLS Upgrade FAQ

      What is TLS?  Transport Layer Security (TLS) is a protocol for secure communication over the internet. It defines a method of establishing a connection to a server (such as a web server or ftp se...

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    Daker Draney created an article,

    The NPS Unit of Measurement

    In older versions of the Listen360 application, Net Promoter Scores were displayed on the dashboard with a "%" symbol. NPS is now no longer displayed in this manner. While the score is still calcul...

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    Daker Draney created an article,

    How to Update the Owner or Signature Information on the Review Invite Email

    If you have email review invites turned on, the invite can be configured to show the owner's name. The owner's name will be displayed as the from address and will also be displayed in the signature...

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    Daker Draney created an article,

    User Management - August 20th, 2018

        You asked we Listened!    We are excited to inform you that we've made some recent enhancements to user management in Listen360! These changes will improve and simplify the proces...

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    Daker Draney created an article,

    How to Invite Users and Send Welcome Emails

      Note: This article assumes that the user has sufficient permissions to perform these tasks.  These tasks are typically performed by a user with the role of "Owner."   1. Log into Listen360 (https...

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    Daker Draney created an article,

    How to Remove User Access

    Should you need to remove a user's access for any reason, please follow the steps below. Note: This article assumes that you have sufficient user access to follow the steps.   1. Log into Listen360...

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    Daker Draney created an article,

    How to Export a List of All Locations

    This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. This a...

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    Daker Draney created an article,

    FTPS Requirement

    As of July 1st, 2018, Listen360 no longer supports unsecured FTP file uploads to files.listen360.com. All communication to this site will be required to use FTPS along with the TLS 1.2 protocol for...