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Daker Draney

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Latest activity by Daker Draney
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    Daker Draney created an article,

    How to Disable a Customer

    This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...

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    Daker Draney created an article,

    Listing Management Compatibility

    Managed directories are ones where our Reputation Pro team can create and manage a listing on your behalf. Monitored directories' listings are pulled into the Reputation Pro dashboard and reported ...

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    Daker Draney created an article,

    NPS Explained

    Let's delve into how the Net Promoter Score (NPS) can be a critical tool for your business's growth! NPS is more than just a number; it's a barometer for growth potential. By determining how likely...

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    Daker Draney created an article,

    How to Change a User's Role

    Note:  The ability to make these changes depends on the access level of your user account.  If you do not have the ability to see these options, please reach out to someone at your organization who...

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    Daker Draney created an article,

    How to Update or Add Multiple Locations

    This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. This a...

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    Daker Draney created an article,

    How to Configure Facebook Review Invites

    Note: This article assumes that the user has access to this feature and that the feature has been activated and configured. The Listen360 Reviews product helps turn the positive feedback from your ...

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    Daker Draney created an article,

    The Retained Customers Metric

    Now that you've collected customer feedback, you may find action items on your task pad(s). These action items consist of detractor customers and those customers who have decreased loyalty. Decreas...

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    Daker Draney created an article,

    How to Disable a Dashboard

    This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...

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    Daker Draney created an article,

    [Settings] Technicians

    A "technician" is the person in your business who provides the services you sell. At a gym this might be a coach; at a salon, a stylist. The Technicians page under Settings will show you all of the...

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    Daker Draney created an article,

    How to Handle Feedback without Comments

    Asking your customers for feedback can help you learn valuable information about how to grow your business. But what do you do when a customer completes a survey without providing any comments? It ...