Daker Draney
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Activity overview
Latest activity by Daker Draney-
Daker Draney created an article,
The Retained Customers Metric
Now that you've collected customer feedback, you may find action items on your task pad(s). These action items consist of detractor customers and those customers who have decreased loyalty. Decreas...
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Daker Draney created an article,
How to Disable a Dashboard
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...
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Daker Draney created an article,
[Settings] Technicians
A "technician" is the person in your business who provides the services you sell. At a gym this might be a coach; at a salon, a stylist. The Technicians page under Settings will show you all of the...
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Daker Draney created an article,
How to Handle Feedback without Comments
Asking your customers for feedback can help you learn valuable information about how to grow your business. But what do you do when a customer completes a survey without providing any comments? It ...
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Daker Draney created an article,
Comparing NPS Data Across Reports
Listen360 provides a number of different reporting tools to help you analyze your customer feedback. While some reports may have an overlap in data, each has been designed with a unique purpose. It...
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Daker Draney created an article,
What happens when a customer replies to a Listen360 email?
There are two main types of emails that your customers might receive from Listen360. This article will describe each type and explain what happens should a customer reply to the email itself rather...
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Daker Draney created an article,
How to Clear Listen360 Cookies and Site Data
You may encounter a situation where your browser is holding onto bad site data which prevents you from logging in to the Listen360 application or performing other actions. If the application is onl...
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Daker Draney created an article,
TLS Upgrade FAQ
What is TLS? Transport Layer Security (TLS) is a protocol for secure communication over the internet. It defines a method of establishing a connection to a server (such as a web server or ftp se...
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Daker Draney created an article,
The NPS Unit of Measurement
In older versions of the Listen360 application, Net Promoter Scores were displayed on the dashboard with a "%" symbol. NPS is now no longer displayed in this manner. While the score is still calcul...
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Daker Draney created an article,
How to Update the Owner or Signature Information on the Review Invite Email
If you have email review invites turned on, the invite can be configured to show the owner's name. The owner's name will be displayed as the from address and will also be displayed in the signature...