Following up on survey feedback helps resolve customer issues and improve satisfaction.

You can respond to survey responses directly from the survey record.

Reply to a Customer

1. Navigate to Surveys.
2. Open the Inbox tab.
3. Select the survey you want to respond to.
4. Click Reply.
5. Write your response or generate one using AI Assist.
6. Send the message using Email or Text (if enabled).

AI-Generated Responses

The system can generate a suggested reply using AI.

AI responses analyze:

• Survey comments
• Customer details
• Project information

Review the generated message before sending it.

Public Replies

You can also post a response to the customer's review on your profile/testimonials page by using the Post on profile response option.

Public replies show potential customers that your organization responds to feedback and resolves issues.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.