The New Listen360

Getting Started

• Quick Tour
• Logging in to your account
• Setting up your profile
• Adding a Team Member
• Adding Contacts to Survey
• The Survey Process

The Survey Process

• Survey Status

Surveys

• Responding to a Review
• Resending Incomplete Surveys
• Customer Survey Emails
• Auto-Complete
• Survey and Question Groups
• Customizing your surveys

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Contacts & Projects

• Bad Contact Information - Errors & Solutions
• Exporting Contacts
• Handling duplicate contacts when importing

Reports/Analytics

• Creating Reports
• Filtering Reports
• Exporting Reports / Surveys
• NPS Scale

Dashboard

• Google Review Tracker

Assist

• AI Assist

Billing

• Updating Payment Information

Users

• Survey Notifications
• Add a Team Member

Marketing tools

• Profile Badges
• Google Review Boost
• Project Map
• Photos
• Profile Page