The New Listen360

Getting Started

• Quick Tour
• Logging in to your account
• Setting up your profile
• Adding a Team Member
• Adding Contacts to Survey
• Start Surveying

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Contacts & Projects

• Bad Contact Information - Errors & Solutions
• Exporting Contacts
• Handling duplicate contacts when importing

The Survey Process

• The Survey Process
• SMS Surveying
• Survey Status

Surveys

• Responding to a Review
• Resending Incomplete Surveys
• Customer Survey Emails
• Auto-Complete
• Survey and Question Groups
• Survey Expiration

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