The New Listen360

Getting Started

• Quick Tour
• Listen360 Dashboard Overview
• Listen360 is Getting an Upgrade
• Log In to the New Listen360 Platform
• Reset Password
• Setting Up Your Company Profile

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Surveys

• Understand How Feedback is Captured
• Resolve Customer Feedback
• Add Notes to a Survey
• Survey Status Types Explained
• Use Filters to Find Survey Responses
• Follow Up on Customer Feedback

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Contacts & Projects

• View and Audit Data Imports
• Import Contacts
• Add and Edit Contacts
• Contacts Overview
• Bad Contact Information - Errors & Solutions
• Exporting Contacts

Reports/Analytics

• Report Summary Emails
• Survey Digest Emails
• Survey Notification Emails
• Response Rates
• Subscribe to Reports
• Additional Survey Questions

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Users

• Convert Team Members to Users
• Placeholder Users for Historical Reporting
• Import Users via CSV
• Import Users via CSV
• Create and Manage Users
• User Roles and Permissions

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Assist

• Insights from Assist: Turn Client Feedback into Action
• Reply with Assist: Effortlessly Respond to Feedback

Reviews

• View and Reply to Google Reviews in Listen360

Marketing tools

• Profile Badges
• Project Map
• Photos
• Profile Page

Administration (admin users only)

• Custom Roles
• Custom Fields
• AI Assist Configuration
• Customize Survey Text
• Survey Configuration Overview
• Prevent Over-Surveying (Survey Cap)

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