The New Listen360

Getting Started

• Listen360 is Getting an Upgrade
• Quick Tour
• Logging In to the New Listen360 Platform
• Setting Up Your Company Profile

Surveys

• Resurveying Customers
• Previewing Your Survey
• Identify and Engage At-Risk Customers
• Responding to Feedback Publicly
• Resending Incomplete Surveys
• Customer Survey Emails

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Contacts & Projects

• Bad Contact Information - Errors & Solutions
• Exporting Contacts

Reports/Analytics

• Exporting Data
• Reporting by Loyalty
• Creating Reports
• Filtering Reports
• NPS Scale

Dashboard

• Google Review Tracker

Assist

• At-Risk Insights: Turn Client Feedback into Action
• AI Assist

Users

• Report Email and SMS Subscriptions
• User Management

Marketing tools

• Profile Badges
• Google Review Boost
• Project Map
• Photos
• Profile Page