Notes allow team members to leave internal comments on survey responses.

Use notes to document follow-up actions or share context with other team members.

Add a Note

1. Navigate to Surveys.
2. Open the Inbox tab.
3. Select the survey you want to comment on.
4. Click Note.
5. Enter your message.
6. Click Save.

When to Use Notes

Common uses for notes include:

• Documenting customer conversations
• Tracking follow-up actions
• Sharing updates with team members

Notes are visible only to users within your organization and are not visible to customers.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.