Big improvements are coming to Listen360—and you're first in line to benefit.
This fall, we'll be upgrading your Listen360 account to our newly enhanced platform-no action required on your part. Designed for growing multi-location businesses like yours, the new Listen360 makes it easier to manage customer feedback, spot trends, and drive loyalty at scale.
You'll keep everything you rely on today-your data, reports, and feedback workflows-plus gain access to powerful new tools that help you collect more responses, act faster, and make smarter decisions.
| A Cleaner, More Intuitive Dashboard Your most-used tools are now front and center in Listen360's redesigned dashboard—saving you time and effort. The updated platform also makes it easier for us to deliver new features even faster. |
| Multi-Channel Surveys, Higher-Than-Ever Response Rate* Reach more clients with flexible survey delivery options—email, text, and now, even phone calls. The result? Higher response rates and more actionable feedback. |
| Faster, On-Brand Customer Replies AI-assisted response suggestions help your team members save time while ensuring every reply reflects your brand's tone and professionalism. |
| Deeper Insights, Smarter Decisions Enhanced analytics give you a clear view of loyalty scores and trends across locations, making it easier to spot patterns and resolve issues before they impact your business. |