Survey Groups

A survey group is a collection of surveys for simplified assignment to new customers and for reporting on their results as a whole.

You can assign a survey group to any new customer or any batch of imported customers. You can filter reports to include only results from any survey group of your choice.

Survey groups can contain any survey template in your account, and each survey will be sent using the schedule defined in its template. However, if you want to send a survey at a different time when part of a group, you can override its schedule without affecting the template’s default setting.

Navigate to Account > Groups to configure Survey and Question Groups.

Question Groups

Question groups are a way to organize questions for reporting. For instance, you may have three questions related to your sales team. You can create a group of “Sales questions” and report on their cumulative results. They won’t appear differently on the surveys; only the reports will be affected.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.