A Report Summary Email delivers key metrics and insights from a saved/custom report. Managers and executives typically use these emails to monitor performance over time.

What’s Included

Report Summary Email content depends on your custom report settings and may include:

• Overall score (e.g., NPS or satisfaction score)
• Trend data over time
• Summary of recent survey responses
• Breakdown of question performance
• Location-level insights (if applicable)

Frequency

Report summaries are delivered on a recurring schedule, such as:

• Daily
• Weekly on a defined day
• Monthly on a defined day

Use Cases

Report Summary Emails are commonly used to:

• Track performance trends
• Monitor key metrics at a glance
• Share insights with leadership or stakeholders

Relationship to Reports

• Report Summary Emails are tied to a specific saved report
• The data included reflects the filters and configuration of that report

Best Practices

• Subscribe to reports that align with your role or responsibilities
• Use summaries for high-level monitoring
• Review underlying reports for deeper insights when needed

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.