A Report Summary Email delivers key metrics and insights from a saved report. These emails are typically used by managers and executives to monitor performance over time.

What’s Included

Report Summary Email content depends on your custom report settings and may include:

• Overall score (e.g., NPS or satisfaction score)
• Trend data over time
• Summary of recent survey responses
• Breakdown of question performance
• Location-level insights (if applicable)

Frequency

Report summaries are delivered on a recurring schedule, such as:

• Daily
• Weekly on a defined day
• Monthly on a defined day

Use Cases

Report Summary Emails are commonly used to:

• Track performance trends
• Monitor key metrics at a glance
• Share insights with leadership or stakeholders

Relationship to Reports

• Report Summary Emails are tied to a specific saved report
• The data included reflects the filters and configuration of that report

Best Practices

• Subscribe to reports that align with your role or responsibilities
• Use summaries for high-level monitoring
• Review underlying reports for deeper insights when needed

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.