A Survey Digest Email summarizes the previous day's survey activity in a single message, allowing users to review feedback efficiently without receiving individual notifications.

What’s Included

Each digest email displays survey responses as individual entries, typically including:

Survey score
Customer responses
Customer comments
Key identifying details

Frequency

Survey Digest Emails are typically delivered daily.

Subscription Options

Notifications can be configured to send:

All responses
Negative responses only
Negative + falling responses (decreased loyalty compared to the previous survey)

Use Cases

Survey Digest Emails are useful for:

Daily or periodic review of customer feedback
Identifying trends across multiple responses
Monitoring overall service performance

Best Practices

Use daily digests for operational teams to review feedback regularly
Apply filters to focus on actionable responses
Combine with report summaries for a more complete performance view

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.