A Survey Digest Email summarizes the previous day's survey activity in a single message, allowing users to review feedback efficiently without receiving individual notifications.
What’s Included
Each digest email displays survey responses as individual entries, typically including:
- Survey score
- Customer responses
- Customer comments
- Key identifying details
Frequency
Survey Digest Emails are typically delivered daily.
Subscription Options
Notifications can be configured to send:
- All responses
- Negative responses only
- Negative + falling responses (decreased loyalty compared to the previous survey)
Use Cases
Survey Digest Emails are useful for:
- Daily or periodic review of customer feedback
- Identifying trends across multiple responses
- Monitoring overall service performance
Best Practices
- Use daily digests for operational teams to review feedback regularly
- Apply filters to focus on actionable responses
- Combine with report summaries for a more complete performance view
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.