Scorecards are the different tiles or sections on your reports, and they display survey results grouped by specific attributes, such as locations, services, or custom fields.

Use scorecards to compare performance across different areas of your organization.

Scorecard Data

Scorecards show metrics such as:

• Net Promoter Score (NPS)
• Number of responses
• Average rating

Each row represents a category, such as a location or team.

Compare Scorecards

You can compare results across two attributes to identify patterns in feedback.

Example comparisons include:

• Location vs Service Type
• Customer Segment vs Satisfaction Score
• Product Type vs Customer Feedback

These comparisons help identify trends and highlight areas that may require improvement.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.