Response rates measure the percentage of customers who complete surveys compared to the number sent.

Key Metrics

• Surveys Sent: Total number of surveys distributed.
• Completed Surveys: Number of surveys fully completed.
• Surveys in Progress: Surveys sent but not completed.
• Response Rate: Percentage of completed surveys out of total sent.

How Response Rate Is Calculated

Response Rate = Completed Surveys ÷ Surveys Sent

Where to Find Response Rates

To find the response rates data:

1. Go to Surveys>Analytics

2. Locate the Response rates tile

3. Adjust the report filters as needed

Why Response Rates Matter

• Indicates customer engagement with your surveys
• Helps assess survey effectiveness
• Impacts the reliability of your data and insights

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.