Survey Notification Emails provide real-time updates when a customer completes a survey. These notifications help teams quickly review feedback and take action when needed.
What’s Included
Each notification email includes:
- Survey score (e.g., NPS or satisfaction rating)
- Responses to survey questions
- Customer comments
- Customer details (if collected)
Use Cases
Survey Notification Emails are commonly used to:
- Monitor incoming feedback in real time
- Identify negative responses quickly
- Initiate timely follow-up with customers
Subscription Options
Notifications can be configured to send:
- All responses
- Negative responses only
- Negative + falling responses (decreased loyalty compared to the previous survey)
Delivery Methods
Survey notifications can be delivered via:
- SMS (text message), if enabled
Best Practices
- Use filtered notifications (e.g., negative or at-risk) to reduce noise
- Ensure the appropriate team members are subscribed
- Respond quickly to negative feedback to improve customer experience
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.