The Analytics area allows you to analyze survey results, measure customer satisfaction, and identify trends in feedback data to help your organization track customer experience over time.
Use the articles below to learn how to analyze survey data and generate reports in the Analytics section.
Analytics Articles
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Filter and Search Survey Data
Learn how to narrow survey data using filters such as date ranges, keywords, and custom fields. -
Customer Satisfaction Metrics
Understand how satisfaction scores are calculated and how the system measures customer sentiment. -
Most Recent vs All Responses
Learn how reporting changes when using only the most recent feedback versus all historical responses. -
Custom Fields in Analytics
Use custom fields to organize, filter, and analyze survey results. -
Scorecards and Comparisons
Compare survey results across attributes such as locations, services, or teams. -
Create and Manage Custom Reports
Save filtered reports, duplicate reports, and share them with your team. -
Export and Manage Survey Data
Export survey data or perform bulk actions on survey responses.
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com.