Surveys are the core of your Listen360 feedback program. Survey templates define the questions customers receive, when surveys are sent, and how often customers can be surveyed.

Administrators configure survey templates to ensure feedback is collected at the right time and in the right context. Templates can be shared across multiple locations, allowing organizations to maintain consistent feedback programs while still supporting location-specific messaging.

This section explains how to create and manage survey templates, control survey timing, and configure rules that prevent customers from receiving surveys too frequently.

Survey Configuration Articles

• Create a Survey Template
  Build a new survey template that defines the questions and delivery settings for customer surveys.
• Manage Templates Across Locations
  Understand how survey templates work across account hierarchies and how changes affect multiple locations.
• Schedule Delayed Surveys
  Send surveys after a defined waiting period following a customer interaction.
• Prevent Over-Surveying
  Use survey repeat rules to avoid sending surveys too frequently to the same contact.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com