Some customer experiences require time before meaningful feedback can be collected. Delayed surveys allow administrators to schedule surveys after a waiting period.
When to Use Delayed Surveys
Delayed surveys are useful when feedback should be collected after the customer has had time to evaluate their experience.
Common scenarios include:
- Construction or remodeling projects
- Product installations
- Service follow-ups
- Customer onboarding programs
Configure a Survey Delay
- Navigate to Account>Templates
- Select the template you want to edit
- Locate the Delay section
- Select After project end date
- Enter the number of days, weeks, months, or years to delay the survey.
- Click Save.
The system waits the specified number of days before sending the survey after the triggering event.
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com