Over-surveying occurs when customers receive too many surveys within a short time period. Preventing over-surveying helps maintain customer engagement and protects response rates.

Listen360 includes controls that prevent surveys from being sent too frequently to the same contact.

How Over-Survey Protection Works

The platform checks the survey history for each contact before sending a new survey.

If the contact has already received a survey within the configured time interval, the system does not send another.

This rule helps ensure customers are not overwhelmed with survey requests.

Configuration

Navigate to Account>Templates
Select the template you want to configure
Locate the Repeating Surveys section
Set the minimum time between surveys
Click Save.

The system applies this rule to all future survey triggers.

Best Practices for Survey Limits

To maintain strong response rates:

Avoid surveying the same contact too frequently.
Align survey timing with meaningful customer interactions.
Use longer intervals for recurring relationships.

These practices help ensure surveys remain valuable to both your organization and your customers.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com