You can resend a customer's survey by request if the survey is still active. To discover a customer’s survey status, select the “Surveys” tab from the left-hand navigation menu. The white navigation menu to the right of the main navigation menu will allow you to view your surveys, broken down by status:
- Scheduled: The survey is not yet ready to be sent to the customer. It is in the system, waiting to deploy
- Completed: The survey is already complete and can be viewed within the account.
- Abandoned: Your customer requested not to complete a survey.
- No Response: Maximum attempts have been made with no answer to the survey (~45 Days) but the customer can still complete the survey
- In Progress: We’re actively reaching out to your clients and have not yet made our final attempt. Compare the survey process timeline to your customer’s attempts outlined at the bottom of the survey