Patrick Schweigert
- Total activity 45
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Activity overview
Latest activity by Patrick Schweigert-
Patrick Schweigert created an article,
Responding to a Review
We offer the ability to publicly respond to all of your reviews. Whether you want to thank a customer for their positive feedback or dispute a review from an unhappy customer, once the survey is co...
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Patrick Schweigert created an article,
Resending Incomplete Surveys
You can resend a customer's survey by request if the survey is still active. Surveys expire after 365 days in the queue and can no longer be completed. To discover a customer’s survey status, selec...
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Patrick Schweigert created an article,
Customer Survey Emails
A homeowner will receive an email similar to this one, pictured below, when they’re surveyed via email. The default subject line is “(Company Name) would appreciate your response to a very brief su...
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Patrick Schweigert created an article,
Auto-Complete
Auto-completion is an optional feature you can enable on any survey template within the survey customization settings. This feature allows any partially completed survey attempt to register as a co...
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Patrick Schweigert created an article,
Survey and Question Groups
Survey GroupsA survey group is a collection of surveys for simplified assignment to new customers and for reporting on their results as a whole.You can assign a survey group to any new customer or ...
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Patrick Schweigert created an article,
Survey Expiration
By default, surveys expire 120 days from the initial attempt through phone, text, or email. What does “expire” signify? When a survey reaches the 120th day and we have exhausted all efforts to cond...
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Patrick Schweigert created an article,
Customizing your surveys
Survey templates A template is a set of questions and details that will be used repeatedly to survey your customers or prospects.Choose your template settings Select the Survey stage Ended – You ca...
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Patrick Schweigert created an article,
Adding Contacts to Survey
How and when you upload your customers depends on what you prefer. We have recommendations based on creating the best user experience:To maintain an effective response rate, upload your customers a...
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Patrick Schweigert created an article,
Survey Status
To discover a customer’s survey status, select the “Surveys” tab from the left-hand navigation menu. You will select "Surveys" then “Inbox” from the navigation menu to view your surveys, broken do...
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Patrick Schweigert created an article,
SMS Surveying
As texting increasingly becomes the preferred method of communication for many people, we have expanded our product offerings to meet that demand. As a Listen360 customer, you now have the ability ...