Patrick Schweigert
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Activity overview
Latest activity by Patrick Schweigert-
Patrick Schweigert created an article,
Survey Status
To discover a customer’s survey status, select the “Surveys” tab from the left-hand navigation menu. You will select "Surveys" then “Inbox” from the navigation menu to view your surveys, broken do...
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Patrick Schweigert created an article,
SMS Surveying
As texting increasingly becomes the preferred method of communication for many people, we have expanded our product offerings to meet that demand. As a Listen360 customer, you now have the ability ...
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Patrick Schweigert created an article,
Survey Expiration
By default, surveys expire 120 days from the initial attempt through phone, text, or email. What does “expire” signify? When a survey reaches the 120th day and we have exhausted all efforts to cond...
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Patrick Schweigert created an article,
The Survey Process
Listen360 uses a proven, multi-touch survey process to gather feedback from homeowners. On your behalf, we reach out to your customers by email and phone, and SMS messaging. Our surveying team aver...
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Patrick Schweigert created an article,
Handling duplicate contacts when importing
We automatically handle duplicate imported contact data using the following logic:A customer record is reused and updated if the name and phone or email match.A project record is reused and updated...
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Patrick Schweigert created an article,
Exporting Contacts
You can export all Surveys and Contacts by selecting the Export button from either the Surveys or Contacts screens. The Contacts export contains full contact and project information, and the Survey...
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Patrick Schweigert created an article,
Bad Contact Information - Errors & Solutions
Bad Contact Info NotificationsThis feature in the Listen360 dashboard will alert you to any issues with contact information that we encounter while surveying your customers.If there is an issue wit...
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Patrick Schweigert created an article,
Setting up your profile
What is your profile?Your profile page is the public face of your Listen360 account. It is where all of your company’s details live, including your contact info, reviews, photos, project maps, and ...
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Patrick Schweigert created an article,
Quick Tour
If you’ve used the old platform before, you’ll notice a few key differences. For a personal guided tour, please reach out to your customer success manager!Getting StartedClick here to login to your...
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Patrick Schweigert created an article,
Adding a Team Member
You can add members of your team to log into your account, and view and receive survey feedback in real time.Granting members of your team access to your Listen360 account is a great way to encoura...