How to Create a New User or Grant Additional Access to an Existing User

This article provides the steps for manually adding users one at a time. If you are adding more than a few users at once, you may find it easier to upload a complete list of users instead of adding them one a time by following the steps in How to import Users.

Note: This article assumes that your user access is sufficient to perform the steps below.

1. Log into Listen360 (https://app.listen360.com)

If you have access to more than one location, use the organization picker in the upper left corner to select the location.  The location or division you're logged into determines the access granted to the new user account.

2. Select Settings in the sidebar in the lower left corner.

3. Select Users

4. Select Invite a New User

5. Complete the Invite User Form

• First Name
• Last Name
• Email Address
• Mobile phone number (optional)
• Country
• Role (What are the User Roles?)

6. Select Invite User

You can repeat the above steps from different locations to grant additional access to the user account. 

Note: The link in the email allowing the user to set up a password will expire after 12 hours.  The user can obtain a new password link if needed by going to app.listen360.com and clicking the Trouble Logging In link.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com