How to manage the daily emails and SMS messages

This article provides the steps for turning on and off the daily emails and text alerts.

Section I: How to turn on the Daily Emails and Alerts

1. Log into Listen360 (https://app.listen360.com)

2. Select My Profile

3. Check the box in the Email column turn on/subscribe to:

• Daily Activity Summaries via Email
• Negative Feedback Alerts via Email

4. Check the box in the Phone column to turn on the Negative Feedback Alert SMS messages

Note: Daily Activity Summaries (Daily Digest Reports) will start sending the following day provided there is activity. Negative Detracter Alerts (either via Email or SMS) will start sending shortly after the selection is made.

Section II: How to turn off the Daily Emails and Alerts

1. Log into Listen360 (https://app.listen360.com)

2. Select My Profile

3. UnCheck the box in the Email column to turn on/subscribe to:

• The Daily Activity Summaries via Email
• Negative Feedback Alerts via Email

4. UnCheck the box in the Phone column to turn on the Negative Feedback Alert SMS messages

Note: Daily Activity Summaries (Daily Digest Reports) will stop sending immediately unless the change was made while our systems were processing the previous days surveys.  Negative Detracter Alerts (either via Email or SMS) will stop sending shortly after the selection is made.

Note: Each time a box is checked/unchecked the change is immediately saved.  In order to receive SMS Detractor Alerts a valid phone number must be added to the User Profile.

Additional Questions? Please reach out to Listen360 Support via email at [email protected]