If you are having trouble connecting to the Listen360 file server (files.listen360.com), please start by double-checking your configuration. The requirements for connecting to the file server are listed below.
Protocol: FTP-SSL (or FTP with FileZilla)
Encryption: Explicit FTP over TLS
Mode: Passive (PASV)
If you're behind a firewall you'll need to whitelist inbound and outbound connections from our server on the following ports:
If you have confirmed that your configuration is correct but still cannot connect, please follow the steps below:
- Ensure the failure was not a temporary glitch by trying again a little later.
- Try switching to a different FTP client and see if you can connect with one other than what you normally use
- Try connecting from a different IP/Firewall location than you normally do (i.e. try connecting from home if possible).
- Make sure you are using SSL when connecting as we normally require this for security reasons.
Note: The whitelisting of IP's is not required
Additional Questions? Please reach out to Listen360 Support via email at [email protected]