Contacts and survey data are the foundation of your Listen360 feedback program. Contacts represent the customers you survey, and survey responses provide the feedback used to measure satisfaction and identify opportunities to improve.
Administrators manage contact records, import historical data, and monitor data imports to ensure surveys are triggered correctly and reporting remains accurate.
This section explains how to add contacts, import survey data, and monitor data imports within your account.
Contacts Articles
Use the following articles to learn how to manage contacts and data in Listen360:
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Add and Edit Contacts
Create contact records manually and update customer information when needed. -
Import Contacts
Upload contacts in bulk using a CSV file. -
View and Audit Data Imports
Monitor completed imports and review uploaded files to troubleshoot issues.
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com