Admins can create and manage users directly within Listen360. User management allows you to grant access to new team members, update permissions, or remove access when someone leaves the organization.

Create a New User

1. Navigate to Account>Team in the Listen360 application
2. Click + New Team Member
3. Enter the user’s information:
   • Name
   • Email address
   • Phone number
4. Assign the appropriate user type (role)
5. Click Add user and send invite

Once created, the user will receive an invite email and gain access based on their assigned permissions.

Edit a User

You can update user information or permissions at any time.

1. Navigate to Account>Team in the Listen360 application
2. Locate the user you want to edit.
3. Select the user from the list
4. Update the necessary fields, such as:
   • Name
   • Role
   • Contact information
5. Click Save changes.

Changes take effect immediately.

Remove a User

If a user should no longer have access to your account, you can remove them.

1. Navigate to Account>Team in the Listen360 application
2. Select the user profile.
3. Click Remove user.

Removing a user removes their access to the current account and all locations beneath it in the hierarchy.

Note that removing a user from an account does not necessarily delete the user record from the platform if they have access to other accounts.

User Access and the Account Hierarchy

Users can be added at a parent level (reporting dashboard/division) or child level (franchise/location).

When a user is assigned to a parent-type dashboard, they automatically gain access to all child locations beneath that parent. This design simplifies user administration for organizations with multiple locations.

Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com