You may encounter a situation where your browser is holding onto bad site data which prevents you from logging in to the Listen360 application or performing other actions. If the application is online but you are unable to log in or access certain parts of it, try the following steps as a solution.
Chrome
- Close all windows or instances of Google Chrome
- Open Google Chrome
Copy this address and paste it into the address bar of the browser and press enter:
chrome://settings/content/all?searchSubpage=listen360- Click the "Delete displayed data" button
- Close and restart Google Chrome
- Visit app.listen360.com and log in
Safari
- Close all windows or instances of Safari
- Open Safari
- Go to Safari>Settings...
- Go to the Privacy tab
- Click "Manage Website Data..."
- Search for "listen360"
- Select "Remove All"
- Confirm by clicking "Remove Now"
- Close and restart Safari
- Visit app.listen360.com and log in
Firefox
- Close all windows or instances of Firefox
- Open Firefox
Copy this address and paste it into the address bar of the browser and press enter:
about:preferences#privacy- Scroll down to the Browsing data section and click Clear data for specific sites
- Type listen360.com into the "Search websites" search bar to filter out only the Listen360-related cookies
- Click the "Remove All Shown" button
- Click "Save Changes"
- Confirm removal by clicking "Remove" on the pop-up prompt
- Close and restart Firefox
- Visit app.listen360.com and log in
Edge
- Close all windows or instances of Microsoft Edge
- Open Microsoft Edge
Copy this address and paste it into the address bar of the browser and press enter:
edge://settings/privacy/cookies/AllCookies- Type listen360.com into the search bar to filter only the Listen360-related cookies
- Click the Remove all shown button
- Close and restart Microsoft Edge
- Visit app.listen360.com and log in