Daker Draney
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Executive Summary
The Executive Summary snapshot pane gives you an AI-powered overview of your business performance. This Snapshot pane cuts through the noise and summarizes important data across: Risk Profile List...
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Reputation Pro Home Snapshot Overview
The Home page, designed for convenience, is your gateway to Reputation Pro tools. It empowers you to effortlessly monitor and manage your business listings and reputation. The Snapshot tab has a P...
How do I change my survey wording?
This article assumes that your user profile has sufficient permissions to complete these steps. Log in to Listen360 If you have multiple locations, use the organization picker in the upper left c...
Business or Location Name Changes in Reputation Pro
If your location's business name has changed, here are the things you'll need to do to ensure the change is reflected across your directories. The process varies depending on your subscription. If ...
Why is my recent Google review missing from Reputation Pro?
If your reviews have been pulled into Reputation Pro in the past but you find that one or more recent reviews are missing, it's likely due to the reasons below. Google displays reviews based on the...
AI Review Response Generator Safety Guidelines
When responding to a review in Reputation Pro, you may choose to use the AI Generator to help you with the wording. The AI Generator feature makes it easier to respond quickly and effectively. It o...
Review Response Limitations
Some providers have review response length or character restrictions. For example, Google restricts responses to reviews to 4000 characters. If a provider does have a limit like this, you won't see...
Can I edit or remove a social post from Reputation Pro?
Social posts can be edited or removed when they are still scheduled by going to Social -> Publish. After a post has been published, you must go directly to the provider to make any changes or remov...
How do I remove a public response to a review?
If you have published a response to a review in Reputation Pro in error, there are two options to correct it. If you intended to respond to the review but published the wrong response, you can writ...
How to Add a New User in Reputation Pro
To ensure that a user has access to all the Listen360 products that your business uses, please send a request to support@listen360.com when you need to add a new Reputation Pro user. Typically, use...