The Survey Process

Listen360 uses a proven, multi-touch survey process to gather feedback from homeowners. On your behalf, we reach out to your customers by email and phone, and SMS messaging. Our surveying team averages three attempts per survey completion. Please note: It can take up to 60 days for all attempts to be made (if needed), dependent on weekends/holidays.

Surveying process without SMS surveying:

Surveying process WITH SMS surveying:

By default, surveys expire 120 days from the initial attempt through phone, text, or email. To learn how to adjust the timeframe of survey expiration, click here.