Bill-Greenfield
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How to Complete Tasks on the At-Risk Task Pad?
Note: The details in this article may differ from your instance due to brand customizations or policy settings. This article will show you how to complete the tasks on your at-risk task pad. ...
Net Promoter Background and Methodology
Understanding the Listen360 Dashboard
Net Promoter Score and Calculation
How to send a follow-up feedback request after satisfying a detractor issue (How to manually send a survey)
How to Manage Your Email Summary and SMS Alert Subscriptions
This article provides the steps for opting in or out of daily activity summary emails and negative feedback alerts. 1. Log in to Listen360 (https://app.listen360.com) 2. Click the user profile ic...
Adding a Public Response
Summary Email
Reporting Filters
SMS Surveys: Opting Out and Opting In
If your Brand uses the SMS survey channel for sending feedback requests, your customers always have the option to opt-out of SMS messages from Listen360. OPTING OUT All SMS feedback requests inc...