Training

About Listen360 and NPS

• Net Promoter Score and Calculation
• Net Promoter Background and Methodology
• Listen360 Overview

Getting Started

• How to Create a New User or Grant Additional Access to an Existing User (Video Tutorial)
• Feedback and Reviews Training Overview Video
• Summary Email
• Understanding the Listen360 Dashboard
• Managing Your Task Pad
• Sending a Follow-Up Feedback Request

See all 8 articles

Your Customer Data

• How to send a follow-up feedback request after satisfying a detractor issue (How to manually send a survey)
• Customers Tab
• Customer Details Page

Reporting

• Customer Loyalty report
• Reporting Filters
• Voice of the Customer report
• Reporting Filters
• Feedback: Technician Performance
• Feedback: Feedback Incentive Performance

See all 14 articles

Your Settings Tab

• Technicians
• Imports
• Incentives
• Additional Questions
• Feedback and Referrals
• Preview Email Feedback Requests

See all 9 articles

Marketing

• Incentives: Managing Incentives
• Incentives: Utilizing Incentives

Managing Your Online Reputation

• Adding a Public Response
• Facebook Integration