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  1. Listen360
  2. Training

Training

Videos that will help you learn how to use Listen360

About Listen360 and NPS

  • Net Promoter Score and Calculation
  • Net Promoter Background and Methodology
  • Listen360 Overview

Getting Started

  • How to Create a New User or Grant Additional Access to an Existing User (Video Tutorial)
  • Feedback and Reviews Training Overview Video
  • Summary Email
  • Understanding the Listen360 Dashboard
  • Managing Your Task Pad
  • Sending a Follow-Up Feedback Request
See all 7 articles

Your Customer Data

  • How to send a follow-up feedback request after satisfying a detractor issue (How to manually send a survey)
  • Customers Tab
  • Customer Details Page

Reporting

  • Customer Loyalty report
  • Reporting Filters
  • Voice of the Customer report
  • Reporting Filters
  • Feedback: Technician Performance
  • Feedback: Feedback Incentive Performance
See all 14 articles

Your Settings Tab

  • Technicians
  • Imports
  • Incentives
  • Additional Questions
  • Feedback and Referrals
  • Publish Your Feedback
See all 7 articles

Marketing

  • Incentives: Managing Incentives
  • Incentives: Utilizing Incentives

Managing Your Online Reputation

  • Adding a Public Response
  • Facebook Integration
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