Bill Greenfield
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Articles
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SMS Surveys: Opting Out and Opting In
If your Brand uses the SMS survey channel for sending feedback requests, your customers always have the option to opt-out of SMS messages from Listen360. OPTING OUT All SMS feedback requests inc...
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Customer Loyalty report
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Voice of the Customer report
How to Create a New User or Grant Additional Access to an Existing User (Video Tutorial)
How to Create a New User or Grant Additional Access to an Existing User (Video Tutorial)
How to send a follow-up feedback request after satisfying a detractor issue (How to manually send a survey)
Feedback and Reviews Training Overview Video
How to Manage Your Email Summary and SMS Alert Subscriptions
This article provides the steps for opting in or out of daily activity summary emails and negative feedback alerts. 1. Log in to Listen360 (https://app.listen360.com) 2. Click the user profile ic...
How to Update User information for Multiple Users Simultaneously
This article provides the steps on updating user information like name, phone number, and user access for multiple users at the same time. Note: This article assumes that the user performing the st...