Bill Greenfield
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Error: You do not have permission to access this page
If you encounter the error message "You do not have permission to access this page" while attempting to log into the Listen360 application, it's possible you're trying to access the system through ...
SMS Surveys: Opting Out and Opting In
If your Brand uses the SMS survey channel for sending feedback requests, your customers always have the option to opt-out of SMS messages from Listen360. OPTING OUT All SMS feedback requests inc...
Customer Loyalty report
Reporting Filters
Voice of the Customer report
How to Create a New User or Grant Additional Access to an Existing User (Video Tutorial)
How to Create a New User or Grant Additional Access to an Existing User (Video Tutorial)
How to send a follow-up feedback request after satisfying a detractor issue (How to manually send a survey)
Feedback and Reviews Training Overview Video
How to Manage Your Email Summary and SMS Alert Subscriptions
This article provides the steps for opting in or out of daily activity summary emails and negative feedback alerts. 1. Log in to Listen360 (https://app.listen360.com) 2. Click the user profile ic...