Daker Draney
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Signals
This snapshot pane displays recently asked questions to Signals. Here you can find answers and gain comprehensive insights into your customers quickly. Clicking on the drill-in icon will bring you ...
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Review Risk Profile
The Review Risk Profile snapshot pane reports the number of reviews tagged with risks over the last 3 months. This includes a trend arrow indicating whether or not a specific risk category has more...
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Executive Summary
The Executive Summary snapshot pane gives you an AI-powered overview of your business performance. This Snapshot pane cuts through the noise and summarizes important data across: Risk Profile List...
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Help! I'm having trouble with FTP!
If you are having trouble connecting to the Listen360 file server (files.listen360.com), please start by double-checking your configuration. The requirements for connecting to the file server are l...
How do I change my survey wording?
This article assumes that your user profile has sufficient permissions to complete these steps. Log in to Listen360 If you have multiple locations, use the organization picker in the upper left c...
Business or Location Name Changes in Reputation Pro
If your location's business name has changed, here are the things you'll need to do to ensure the change is reflected across your directories. The process varies depending on your subscription. If ...
Why is my recent Google review missing from Reputation Pro?
If your reviews have been pulled into Reputation Pro in the past but you find that one or more recent reviews are missing, it's likely due to the reasons below. Google displays reviews based on the...
AI Review Response Generator Safety Guidelines
When responding to a review in Reputation Pro, you may choose to use the AI Generator to help you with the wording. The AI Generator feature makes it easier to respond quickly and effectively. It o...
Review Response Limitations
Some providers have review response length or character restrictions. For example, Google restricts responses to reviews to 4000 characters. If a provider does have a limit like this, you won't see...
Can I edit or remove a social post from Reputation Pro?
Social posts can be edited or removed when they are still scheduled by going to Social -> Publish. After a post has been published, you must go directly to the provider to make any changes or remov...