Feedback Report Subscriptions

In Listen360, feedback notifications are tied to reports. Any team member subscribed to a report will receive survey notifications for all surveys that match that report’s settings. For example, if a team member is subscribed to the “Florida” report, which has a state filter set for Florida, then they will receive survey notifications for all surveys that take place in Florida.

By default, all new team members are set up as recipients of the “All Customers” report, which has no filters. This means that by default all new team members will receive all survey notifications.

You can edit who is subscribed to a report by clicking the “Subscriptions” button at the top of the page.

Default feedback subscriptions

There are 3 standard reports in Listen360

*For clients who migrated from the legacy Listen360, your users have been subscribed to all 3 reports by default.

Managing feedback subscriptions

All users can manage their own subscriptions. Owners & Admins can manage other users subscriptions.

There are 2 ways to manage subscriptions:

1. Within the hierarchy level
2. Within the users account

Managing subscriptions from the hierarchy

1. Log in to the level of the hierarchy where the user you want to update is located
2. Navigate to Surveys > Subscriptions
3. Locate the user then update their subscription(s)

Managing subscriptions from the users account

1. Log in to the level of the hierarchy where the user you want to update is located
2. Navigate to Surveys > Subscriptions
3. Locate the user
4. Click on their name to bring up their profile
5. Scroll down until you see all of the divisions and locations they have access to
6. Update their subscriptions