Bill-Greenfield
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How to Complete Tasks on the At-Risk Task Pad?
Note: The details in this article may differ from your instance due to brand customizations or policy settings. This article will show you how to complete the tasks on your at-risk task pad. ...
How to Add Customers Back to the Task Pad
To add customers back to the Task Pad, follow these steps: Log into Listen360. If you have access to more than one location, use the organization picker in the upper left corner to select the loca...
How to Manually Create a Job
Note: This article assumes that the user has sufficient permissions to perform these tasks. If you are not able to complete these tasks please reach out to your Brand/System Administrator. Creating...
How to Move a Location within the Hierarchy
Note: The details in this article may differ from your instance due to brand customizations or policy settings. Log into Listen360 (https://app.listen360.com). If you have access to more than on...
How do I manually import customer data?
Note: Most integrations handle the importing of customer data automatically from your internal customer management system. If your wish to perform a manual import but are unsure about your integrat...
How to Preview Your Feedback Request (Survey)
You can easily preview the messaging that your customer will receive via Listen360, as well as their experience as they respond to the survey, by following the steps mentioned below. Note: The scre...
How often are my customers asked for feedback?
Note: The details in this article may differ from your instance due to brand customizations or policy settings. How often your customers are asked for feedback is based upon a pre-defined set of ...
How to Remove a Review from the Listen360 Public Reviews Page and Website Widget Reviews Feeds
Your Listen360-hosted public reviews page is a great way to display your feedback online. If you enable this page, any search engine (i.e. Google) can index it and make it available for prospects a...