Daker Draney
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Report Filters Don't Display All Choices
The filters on reports have a limit of 30 choices. This is to ensure the stability and usability of the reports. If your report contains data that includes more than 30 choices, follow the steps be...
Customers At-Risk Reports "Send Message" Feature
On the Customers at Risk and Customer Follow-up reports, there is a button labeled Send Message. This article explains the behavior of this feature. At the franchise level: After checking the box n...
How Does NPS Translate to a Star Rating?
Before discussing how NPS translates into a star rating, it is important to understand that these two metric systems describe different things and are different calculations. NPS Rating Net Promote...
How do I respond to my detractors?
At Listen360, we have found that only 10% of dissatisfied customers will voluntarily call or write to tell you what they're feeling. But that doesn't mean they're not telling everyone else! Silent ...
Additional Net Promoter® Score Resources
For more information about the Net Promoter Score, please see the helpful videos and resources available at www.netpromotersystem.com. Additional Questions? Please reach out to Listen360 Support ...
How does Listen360 gather feedback?
Listen360 gathers feedback by asking one simple question of your customers after they have purchased your services or products. That question is, “How likely is it that you would recommend us to a ...
How do I change my survey logo or color?
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...