Daker Draney
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What are User Roles?
The "role" assigned to a user is what determines the level of access that the user has in the Listen360 application. Roles allow the administrator to make sure each user only has the access that th...
Help! I'm having trouble with FTP!
If you are having trouble connecting to the Listen360 file server (files.listen360.com), please start by double-checking your configuration. The requirements for connecting to the file server are l...
Listen360 Email IP Address for Whitelisting
Whitelisting 50.31.39.177 with your email provider can help ensure emails sent from us to your users (i.e. daily summaries and negative feedback notifications) are not mistakenly blocked or marked ...
Canada's Anti-Spam Legislation
Canada's new anti-spam law matches all the requirements of the US can-spam law, but goes a step further in that it requires prior consent from the recipient. In the case of sending an email to a pe...
How can I direct customer feedback to a customized URL on my own web site?
One option for collecting customer feedback with Listen360 are online portals. If you are using a portal for feedback, you can customize the URL to make it more user-friendly. Assuming that Acme, ...
How to Reset a Password
1. Visit https://app.listen360.com 2. Select Trouble logging in? underneath the password field. 3. Enter the email address that requires a password reset 4. Select Send Instructions 5. If a user...
Sharing Your Customer Feedback Publicly
Note: This article assumes that the user has sufficient permissions to perform these tasks. If you are not able to complete these tasks please reach out to your Brand/System Administrator. Within...
How to Ask Your Customers for Permission to Share Their Full Name and Feedback Publicly
Within Listen360, there are several ways to easily share your reviews around the web and beyond. First, let's cover how customer privacy works. By default, all reviews submitted can be shown public...
Adding your Listen360 Feedback to Facebook
Note: Facebook requires the page to have 2000 or more likes in order to use this feature. Facebook's official documentation on the use of Page Tabs can be found here: https://developers.facebook.co...
How does Listen360 comply to the CAN-SPAM Act?
All email originating from Listen360 is clearly marked as from the business who initiated the message. All email clearly indicates the intent of the message sent within the subject line such as "...