Daker Draney
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What name is used when I publish responses to reviews in Reputation Pro?
The name that appears on the review response (as the author of the response) comes from the credentials that are added to Reputation Pro. Credentials for providers such as Google or Facebook must b...
Creating or Editing Email Report Alerts
In this article, you'll learn how to create and edit Analytics Studio reports (alerts), including design and template changes. You’ll also see how to edit the email used to deliver the report to re...
How to Disable a Customer
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...
Listing Management Compatibility
Managed directories are ones where our Reputation Pro team can create and manage a listing on your behalf. Monitored directories' listings are pulled into the Reputation Pro dashboard and reported ...
NPS Explained
Let's delve into how the Net Promoter Score (NPS) can be a critical tool for your business's growth! NPS is more than just a number; it's a barometer for growth potential. By determining how likely...
How to Change a User's Role
Note: The ability to make these changes depends on the access level of your user account. If you do not have the ability to see these options, please reach out to someone at your organization who...
Responding to Reviews in Reputation Pro
You can respond to reviews from Facebook, Google, Yelp, and others from Reputation Pro. For Facebook, Google, Trustpilot, and Yelp, you must first enter your credentials into LocationHQ. You don’t ...
Managing Third-party Credentials
Reputation Pro can help you monitor and manage your social business accounts. To enable this, you'll need to add your credentials for these third-party providers. This is required for managing soci...
Duplicate Listings
When Reputation Pro detects more than one listing for a location, it selects the best match for your location as the primary listing. You can also enter a URL manually as a primary listing. Reputat...
How to Update or Add Multiple Locations
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. This a...