Daker Draney
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How to Ask Your Customers for Permission to Share Their Full Name and Feedback Publicly
Within Listen360, there are several ways to easily share your reviews around the web and beyond. First, let's cover how customer privacy works. By default, all reviews submitted can be shown public...
Sharing Your Customer Feedback Publicly
Note: This article assumes that the user has sufficient permissions to perform these tasks. If you are not able to complete these tasks please reach out to your Brand/System Administrator. Within...
Additional Net Promoter® Score Resources
For more information about the Net Promoter Score, please see the helpful videos and resources available at www.netpromotersystem.com. Additional Questions? Please reach out to Listen360 Support ...
How Does NPS Translate to a Star Rating?
Before discussing how NPS translates into a star rating, it is important to understand that these two metric systems describe different things and are different calculations. NPS Rating Net Promote...
How to Export a List of All Locations
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. This a...
How to Create a Reporting Dashboard (Division)
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. This a...
How to View Your API Key
If you have been authorized to use the Listen360 API, you can follow these steps to locate your key: Log into Listen360 Click the user profile icon in the upper right corner Select My Profile Sele...
How to Invite Users and Send Welcome Emails
Note: This article assumes that the user has sufficient permissions to perform these tasks. These tasks are typically performed by a user with the role of "Owner." 1. Log into Listen360 (https...
How to Remove User Access
Should you need to remove a user's access for any reason, please follow the steps below. Note: This article assumes that you have sufficient user access to follow the steps. 1. Log into Listen360...
What are User Roles?
The "role" assigned to a user is what determines the level of access that the user has in the Listen360 application. Roles allow the administrator to make sure each user only has the access that th...