Released: November 11, 2025
What Changed
Survey templates now include a configurable email template style option, allowing companies to choose between "Modern" and "Classic" designs. The Modern template features GuildQuality's contemporary one-button layout, while the Classic template uses Listen360's traditional dial-pad style for inline ratings. Companies can preview both styles and select the one that best fits their brand, regardless of which platform they're on.
How It Works
A toggle switch appears at the top of the survey email preview screen in the survey template configuration. When switching between templates, a confirmation dialog prompts users to save changes before previewing. The selected template style applies to all survey emails sent using that template, affecting the layout of inline ratings and overall email design. GuildQuality-branded companies default to Modern, while Listen360-branded companies default to Classic, but both options are available to all brands.
Business Value
Email template flexibility allows companies to align survey communications with their brand identity and audience preferences. Some audiences respond better to modern, simplified designs, while others prefer familiar traditional layouts. This feature supports the "Rescue Response Rate" initiative by giving companies control over their email presentation, helping optimize response rates based on what works best for their specific customer base.