To ensure that a user has access to all the Listen360 products that your business uses, please send a request to support@listen360.com when you need to add a new Reputation Pro user. Typically, users are first invited from the Listen360 Feedback product and already exist before Reputation Pro is configured. Our team performs the task of granting users Reputation Pro access so that access to all products and services remains tied to one user account which prevents users from needing to use multiple sets of credentials.
Additional Questions? Please reach out to Listen360 Support via email at support@listen360.com