Patrick Schweigert
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Profile Page
Public-facing profile pageYour Listen360 profile page is a great resource for current and potential clients to find reviews, photos, and contact information for your company. FeaturesSIDE BAR: Prov...
Creating Reports
You can create relevant reports filtered by specific parameters for yourself and for groups of users. These reports can be scheduled to be delivered to your inbox regularly, and you can control whi...
Responding to a Review
We offer the ability to publicly respond to all of your reviews. Whether you want to thank a customer for their positive feedback or dispute a review from an unhappy customer, once the survey is co...
Resending Incomplete Surveys
You can resend a customer's survey by request if the survey is still active. Surveys expire after 365 days in the queue and can no longer be completed. To discover a customer’s survey status, selec...
Customer Survey Emails
A homeowner will receive an email similar to this one, pictured below, when they’re surveyed via email. The default subject line is “(Company Name) would appreciate your response to a very brief su...
Auto-Complete
Auto-completion is an optional feature you can enable on any survey template within the survey customization settings. This feature allows any partially completed survey attempt to register as a co...
Survey and Question Groups
Survey GroupsA survey group is a collection of surveys for simplified assignment to new customers and for reporting on their results as a whole.You can assign a survey group to any new customer or ...
Customizing your surveys
Please note: activating new templates requires updating your data integration. Please contact support@listen360.com for help before customizing any surveys Survey templates A template is a set of q...
Survey Expiration
By default, surveys expire 120 days from the initial attempt through phone, text, or email. What does “expire” signify? When a survey reaches the 120th day and we have exhausted all efforts to cond...
Bad Contact Information - Errors & Solutions
Bad Contact Info NotificationsThis feature in the Listen360 dashboard will alert you to any issues with contact information that we encounter while surveying your customers.If there is an issue wit...