Bill-Greenfield
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Articles
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How to Preview Your Feedback Request (Survey)
You can easily preview the messaging that your customer will receive via Listen360, as well as their experience as they respond to the survey, by following the steps mentioned below. Note: The scre...
How do I add funds to my account?
If you have access to multiple locations, select the organization by using the organization picker in the upper left corner. Select the Settings tab near the upper right-hand corner of the screen. ...
How do I manually import customer data?
Note: Most integrations handle the importing of customer data automatically from your internal customer management system. If your wish to perform a manual import but are unsure about your integrat...
How to Manually Create a Customer
Note: The details in this article may differ from your instance due to brand customizations or policy settings. Log into Listen360 (https://app.listen360.com). If you have access to more than on...
How do I change the terms of a coupon?
Note: The details in this article may differ from your instance due to brand customizations or policy settings. 1. Log into Listen360 (https://app.listen360.com) If you have access to multiple loca...
How to Edit Your User Profile
Note: The details in this article may differ from your instance due to brand customizations or policy settings. 1. Log into Listen360 (https://app.listen360.com) 2. Click the dropdown next to your...
How often are my customers asked for feedback?
Note: The details in this article may differ from your instance due to brand customizations or policy settings. How often your customers are asked for feedback is based upon a pre-defined set of ...
How to manually link a technician to a job
Note: The details in this article may differ from your instance due to brand customizations or policy settings. This article provides the steps on how to manually link a technician/stylist to a j...
How to Export Customer Data from Listen360
Note: The Customers tab shows the most recent survey submitted by each customer regardless of the date range selected. Note: The customer data export feature is currently capped at 1,000 rows of da...
How to Move a Location within the Hierarchy
Note: The details in this article may differ from your instance due to brand customizations or policy settings. Log into Listen360 (https://app.listen360.com). If you have access to more than on...