Daker Draney
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How to Configure Facebook Review Invites
Note: This article assumes that the user has access to this feature and that the feature has been activated and configured. The Listen360 Reviews product helps turn the positive feedback from your ...
The Retained Customers Metric
Now that you've collected customer feedback, you may find action items on your task pad(s). These action items consist of detractor customers and those customers who have decreased loyalty. Decreas...
How to Disable a Dashboard
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...
Settings - Location Groups
Location Groups provide a way to organize or categorize your locations. Groups also make roll-up reporting possible. Group Creation Select the Settings icon () at the top-right corner of the page ...
[Settings] Technicians
A "technician" is the person in your business who provides the services you sell. At a gym this might be a coach; at a salon, a stylist. The Technicians page under Settings will show you all of the...
How to Handle Feedback without Comments
Asking your customers for feedback can help you learn valuable information about how to grow your business. But what do you do when a customer completes a survey without providing any comments? It ...
Comparing NPS Data Across Reports
Listen360 provides a number of different reporting tools to help you analyze your customer feedback. While some reports may have an overlap in data, each has been designed with a unique purpose. It...
What happens when a customer replies to a Listen360 email?
There are two main types of emails that your customers might receive from Listen360. This article will describe each type and explain what happens should a customer reply to the email itself rather...
How to Clear Listen360 Cookies and Site Data
You may encounter a situation where your browser is holding onto bad site data which prevents you from logging in to the Listen360 application or performing other actions. If the application is onl...
TLS Upgrade FAQ
What is TLS? Transport Layer Security (TLS) is a protocol for secure communication over the internet. It defines a method of establishing a connection to a server (such as a web server or ftp se...