Daker Draney
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How do I change my survey logo or color?
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...
How to Change your Default Email Program or Application
The Listen360 Task Pad shows your customers that are currently at risk and enables you to address them. We've provided quick and easy ways to follow up with these at-risk customers using the By Ema...
How to Clear Listen360 Cookies and Site Data
You may encounter a situation where your browser is holding onto bad site data which prevents you from logging in to the Listen360 application or performing other actions. If the application is onl...
How to Disable a Dashboard
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...
What happens when a customer replies to a Listen360 email?
There are two main types of emails that your customers might receive from Listen360. This article will describe each type and explain what happens should a customer reply to the email itself rather...
[Settings] Technicians
A "technician" is the person in your business who provides the services you sell. At a gym this might be a coach; at a salon, a stylist. The Technicians page under Settings will show you all of the...
Facebook Integration
Note: Facebook Integration requires 2000 or more likes on the Facebook Business Page to use this Feature
How to Add a Reviews Button to Your Website
Note: The details in this article may differ from your instance due to brand customizations or policy settings. 1. Log in to the Listen360 application (https://app.listen360.com/users/sign_in) 2....
How to Handle Feedback without Comments
Asking your customers for feedback can help you learn valuable information about how to grow your business. But what do you do when a customer completes a survey without providing any comments? It ...
How to Edit the Reviews Reminder Email
Log into Listen360 Select a location if you have access to more than one Click the Reviews link in the bottom left corner of the page Go to Settings Go to the Invite Templates tab Make your desire...