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Daker Draney

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Articles

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  • Report Filters Don't Display All Choices

    The filters on reports have a limit of 30 choices. This is to ensure the stability and usability of the reports. If your report contains data that includes more than 30 choices, follow the steps be...

  • Listing Management Compatibility

    Managed directories are ones where our Reputation Pro team can create and manage a listing on your behalf. Monitored directories' listings are pulled into the Reputation Pro dashboard and reported ...

  • How to Disable a Customer

    This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...

  • How to Disable a Dashboard

    This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...

  • How to Clear Listen360 Cookies and Site Data

    You may encounter a situation where your browser is holding onto bad site data which prevents you from logging in to the Listen360 application or performing other actions. If the application is onl...

  • NPS Explained

    Let's delve into how the Net Promoter Score (NPS) can be a critical tool for your business's growth! NPS is more than just a number; it's a barometer for growth potential. By determining how likely...

  • How does Listen360 gather feedback?

    Listen360 gathers feedback by asking one simple question of your customers after they have purchased your services or products. That question is, “How likely is it that you would recommend us to a ...

  • How to Change a User's Role

    Note:  The ability to make these changes depends on the access level of your user account.  If you do not have the ability to see these options, please reach out to someone at your organization who...

  • How do I respond to my detractors?

    At Listen360, we have found that only 10% of dissatisfied customers will voluntarily call or write to tell you what they're feeling. But that doesn't mean they're not telling everyone else! Silent ...

  • How to Reset a Password

    1. Visit https://app.listen360.com  2. Select Trouble logging in? underneath the password field. 3. Enter the email address that requires a password reset 4. Select Send Instructions 5. If a user...