Daker Draney
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How to Clear Listen360 Cookies and Site Data
You may encounter a situation where your browser is holding onto bad site data which prevents you from logging in to the Listen360 application or performing other actions. If the application is onl...
The Retained Customers Metric
Now that you've collected customer feedback, you may find action items on your task pad(s). These action items consist of detractor customers and those customers who have decreased loyalty. Decreas...
How do I change my survey logo or color?
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...
Comparing NPS Data Across Reports
Listen360 provides a number of different reporting tools to help you analyze your customer feedback. While some reports may have an overlap in data, each has been designed with a unique purpose. It...
How to Change your Default Email Program or Application
The Listen360 Task Pad shows your customers that are currently at risk and enables you to address them. We've provided quick and easy ways to follow up with these at-risk customers using the By Ema...
How to Disable a Dashboard
This article assumes that your user access is sufficient to perform these steps. If your view does not allow you to follow these steps, please reach out to your administrator for assistance. Note: ...
What happens when a customer replies to a Listen360 email?
There are two main types of emails that your customers might receive from Listen360. This article will describe each type and explain what happens should a customer reply to the email itself rather...
[Settings] Technicians
A "technician" is the person in your business who provides the services you sell. At a gym this might be a coach; at a salon, a stylist. The Technicians page under Settings will show you all of the...
Facebook Integration
Note: Facebook Integration requires 2000 or more likes on the Facebook Business Page to use this Feature
How to Add a Reviews Button to Your Website
Note: The details in this article may differ from your instance due to brand customizations or policy settings. 1. Log in to the Listen360 application (https://app.listen360.com/users/sign_in) 2....