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Daniel Smith

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Latest activity by Daniel Smith
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    Daniel Smith commented,

    Hi guys. If you want to follow up with a detractor about an issue, I would recommend going through the closed loop task pad first. That way you know the detractor has gotten a chance to respond. On...

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    Daniel Smith created an article,

    Canada's Anti-Spam Legislation

    Canada's new anti-spam law matches all the requirements of the US can-spam law, but goes a step further in that it requires prior consent from the recipient. In the case of sending an email to a pe...

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    Daniel Smith created an article,

    How do I respond to my detractors?

    How do I respond to my detractors?   At Listen360, we recommend that you aggressively pursue customer complaints. Only 10% of dissatisfied customers will voluntarily call or write to tell you what ...

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    Daniel Smith created an article,

    How can I get a report with customer comments?

    Note: The details in this article may differ from your instance due to brand customizations or policy settings.   1. Log into Listen360 (https://app.listen360.com). 2. Select the Customers tab(Sinc...