Avatar

Daniel Smith

  • Total activity 69
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 61

Activity overview

Latest activity by Daniel Smith
  • Avatar

    Daniel Smith commented,

    Hi guys. If you want to follow up with a detractor about an issue, I would recommend going through the closed loop task pad first. That way you know the detractor has gotten a chance to respond. On...

  • Avatar

    Daniel Smith created an article,

    Canada's Anti-Spam Legislation

    Canada's new anti-spam law matches all the requirements of the US can-spam law, but goes a step further in that it requires prior consent from the recipient. In the case of sending an email to a pe...

  • Avatar

    Daniel Smith created an article,

    How do I respond to my detractors?

    How do I respond to my detractors?   At Listen360, we recommend that you aggressively pursue customer complaints. Only 10% of dissatisfied customers will voluntarily call or write to tell you what ...

  • Avatar

    Daniel Smith created an article,

    How do I get email addresses?

    The best way to answer this question is to put yourself in the shoes of your customer. Why would you give your email address to someone that provides a service to you? Ultimately it depends on what...

  • Avatar

    Daniel Smith created an article,

    How to manually create a customer

    Note: The details in this article may differ from your instance due to brand customizations or policy settings.     1. Log into Listen360 (https://app.listen360.com) 2. Select the Customers tab3. S...

  • Avatar

    Daniel Smith created an article,

    How can I get a report with customer comments?

    Note: The details in this article may differ from your instance due to brand customizations or policy settings.   1. Log into Listen360 (https://app.listen360.com). 2. Select the Customers tab(Sinc...

  • Avatar

    Daniel Smith created an article,

    How to manually link a technician to a job

    Note: The details in this article may differ from your instance due to brand customizations or policy settings.   This article provides the steps on how to manually link a technician/stylist to a j...