Bill-Greenfield
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How to Edit Your User Profile
Note: The details in this article may differ from your instance due to brand customizations or policy settings. 1. Log into Listen360 (https://app.listen360.com) 2. Click the dropdown next to your...
How to Import Users (Bulk User Import)
This article provides the steps for importing users in bulk. If you are adding one or two users you can follow the steps in this article: How to Add Users Note: This article assumes that your user ...
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Customer Loyalty report
Voice of the Customer report
How to Manually Create a Customer
Note: The details in this article may differ from your instance due to brand customizations or policy settings. Log into Listen360 (https://app.listen360.com). If you have access to more than on...
SMS Surveys: Opting Out and Opting In
If your Brand uses the SMS survey channel for sending feedback requests, your customers always have the option to opt-out of SMS messages from Listen360. OPTING OUT All SMS feedback requests inc...
How to manually link a technician to a job
Note: The details in this article may differ from your instance due to brand customizations or policy settings. This article provides the steps on how to manually link a technician/stylist to a j...
How to remove a technician from a survey and job
Note: The details in this article may differ from your instance due to brand customizations or policy settings. This article will show you how to remove a technician/stylist from a survey and job...
How to manually create a Technician
This article provides the steps on how to create a Technician. Important: Technicians are typically added automatically for automated integrations. Please note that if you are on an automated integ...