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Rachel Thompson

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Activity overview

Latest activity by Rachel Thompson
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    Rachel Thompson created an article,

    How to update Reviews reminder email address and owner name

    How to update Reviews reminder email address and owner name   1. Log into Listen360 (https://app.listen360.com), then select the specific location in question (if applicable) 2. Select the Reviews ...

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    Rachel Thompson created an article,

    How to manage the daily emails and SMS messages

    This article provides the steps for turning on and off the daily emails and text alerts.   Section I: How to turn on the Daily Emails and Alerts 1. Log into Listen360 (https://app.listen360.com) 2....

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    Rachel Thompson created an article,

    November Release: Flexible Reviews Gating & More

    In our latest release, we’ve made it very simple for you to choose who and how you ask for reviews. We’ve also added a few updates that will help you improve the quantity and quality of your review...

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    Rachel Thompson created an article,

    How to update user information

    This article provides the steps on updating user information like name, phone number, and user access. Note: This article assumes that the user performing the steps has sufficient access to complet...

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    Rachel Thompson created an article,

    What is Reviews Gating

    This article provides information on Google recent policy update regarding Reviews Invitations.   Text reviews: In addition to Prohibited Content guidelines, Text Reviews are subject to the followi...

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    Rachel Thompson created an article,

    When do the follow up Review emails go out?

    This article provides information on when the Review Reminders and follow up Review emails go out.   Promoters and Passives: Promoters and Passives can be given an opportunity to post a Review duri...

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    Rachel Thompson created an article,

    What are the Review Invite Settings

    This article defines and provides specific information regarding the Review Invites setting within the Feedback App. Note: Only Brand Administrators (Users with the Role of Owner at the ROOT or mai...

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    Rachel Thompson created an article,

    How to create a job to send a survey

    Note: This article assumes that the user has sufficient permissions to perform these tasks. If you are not able to complete these tasks please reach out to your Brand/System Administrator.   1. Log...

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    Rachel Thompson created an article,

    Available Reviews Sites

    Want to know what Reviews sites we offer you to solicit reviews from? Here is a list of the available Reviews Sites:   Zillow Vitals Facebook HomeAdvisor Caring.com Realtor.com Glassdoor HomeStars...

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    Rachel Thompson created an article,

    Invite Templates

    With the launch of the recent Product Upgrade: Flexible Reviews Gating, the field previously called Promoter Invitations has been split out into two settings to help simplify setup and configuratio...