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Rachel Thompson

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Activity overview

Latest activity by Rachel Thompson
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    Rachel Thompson created an article,

    How to create a job to send a survey

    Note: This article assumes that the user has sufficient permissions to perform these tasks. If you are not able to complete these tasks please reach out to your Brand/System Administrator.   1. Log...

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    Rachel Thompson created an article,

    Why do I have to change my password

    Listen360 recently release a product upgrade geared around user management. With this change users are now required to change their passwords. This change is simply part of Listen360's routine secu...

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    Rachel Thompson created an article,

    Product Enhancement: User Management

        You asked we Listened!    We are excited to inform you that we've made some recent enhancements to user management in Listen360! These changes will improve and simplify the proces...

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    Rachel Thompson created an article,

    How to invite users

      Note: The link in the Invite User Email will expire after 12 hours. Should the link expire, you can send a new invite to the user. This article assumes that the user has sufficient permissions to...

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    Rachel Thompson created an article,

    How to remove User access

    Should you need to remove a user's access for any reason, please follow the steps below. Note: This article assumes that you have sufficient user access to follow the steps.   1. Log into Listen360...

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    Rachel Thompson created an article,

    How to import Users

    This article provides the steps for importing users in bulk. If you are adding one or two users you can follow the steps in this article: How to add Users Note: This article assumes that your user ...

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    Rachel Thompson created an article,

    Why did I get logged out of Listen360?

    Listen360 has implemented a new product feature improving user management. This new feature allows you to safely log out of your Listen360 session after going idle for a set time.     Policy Setti...

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    Rachel Thompson created an article,

    Error: "Unauthorized" Cannot invite a user

    This article provides steps to resolve the following error:   Error: "Unauthorized"  The error is received when attempting to add/invite a user   Cause: Insufficient permissions to add us...

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    Rachel Thompson created an article,

    How to add Users

    This article provides the steps for manually adding users one at a time. If you are adding more than a few users at once, you may find it easier to upload a complete list of users instead of adding...

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    Rachel Thompson created an article,

    Error: "Email not found"

    Issue: Error received when attempting to reset a user's password   Cause: Email Address entered does not exist in the database       1. Verify that the email address has been entered correctly Not...