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Rachel Thompson

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Activity overview

Latest activity by Rachel Thompson
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    Rachel Thompson created an article,

    Product Enhancement: User Management

      You asked we have Listened!    We are excited to inform you that we have made some recent enhancements to user management in Listen360!   What’s new:   Importing Users: Have a list of new employe...

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    Rachel Thompson created an article,

    How to invite users

    How to invite users How to reset the password for another user Note: The Invite User Email will expire. Should the token have expired you can send a new invite to the user. This article assumes tha...

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    Rachel Thompson created an article,

    How to remove User access

    This article provides the steps for removing User access. This article assumes that you have sufficient user access to follow the steps.   1. Log into Listen360, then select the location where the ...

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    Rachel Thompson created an article,

    How to import Users

    This article provides the steps for importing users. This article assumes that your user access is sufficient to follow the provided steps.   1. Log into Listen360 2. Select Settings 3. Select Impo...

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    Rachel Thompson created an article,

    How to add Users

    This article provides the steps for manually adding users. This article also assumes that your user access is sufficient to perform the steps below. If you would like to Import multiple users, plea...

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    Rachel Thompson created an article,

    Error: "Email not found"

    This article explains the following error:       This error is received because the system does not recognize the email address entered. 1. Verify that the email address has been entered correctly...

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    Rachel Thompson created an article,

    How to download a list of all Locations

    This article assumes that your user access is sufficient to perform these steps. If you do not see the Settings required to follow these steps please reach out to an Owner or Brand Administrator. N...

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    Rachel Thompson created an article,

    How to update company information

    This article provides the steps for updating company information for Feedback.   Log into Listen360 Select Settings Select About <name of company>... Make the necessary changes Select Save C...

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    Rachel Thompson created an article,

    How Surveys Operate

    How Surveys Operate     The survey uses standard device events (on browser and mobile). The event only detects clicks (no dragging is detected as a click). As an added precaution, upon clicking, th...

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    Rachel Thompson created an article,

    Error: "This page does not have permission to install the custom tab."

    Error: "This page does not have permission to install the custom tab."   The error received is due to a new Facebook security update. Here is a link to an article that provides additional...